SslideDM

Support

How can we
help?

Find quick answers below. For account, billing, Instagram, or automation help, email the SlideDM support team.

Last updated: May 14, 2026

Contact

Email us at support@slidedm.app

Include your SlideDM account email, Instagram username, and any screenshots or error text that can help us trace the issue.

FAQs

Got questions? We got answers.

Everything you need to know before you slide.

Absolutely not. SlideDM uses Meta's official Instagram Graph API, the same one ManyChat, LinkDM, and every other legit tool uses. We're a Meta Business Partner. Zero ban risk. Zero shadowban. Your account is completely safe.
ManyChat charges per contact, so as your audience grows, your bill grows. SlideDM stays on a flat plan. If you're in India, you'll see INR pricing. Outside India, you'll see simple USD pricing. Either way, your bill doesn't explode just because your content is working.
Instagram allows 200 automated DMs per hour. When your reel blows up, SlideDM's viral mode automatically queues all comments and sends DMs at the maximum safe rate. Plus, our missed DM recovery feature catches any comments that slipped through, so nobody gets left behind, even at 50K+ comments.
Yes. SlideDM treats a trial reel exactly like any other reel. The second someone comments your keyword, they get your DM automatically, even while the reel is still only showing to non-followers. So when Instagram promotes the trial reel and it takes off, your automation is already running and every new commenter keeps getting the DM.
Yes. Meta's API only works with Instagram Business or Creator accounts. If you have a personal account, you can switch to Creator in your Instagram settings in under 30 seconds. It's free and doesn't affect your followers or content.
Yes. On the Pro plan, SlideDM can ask for an email or phone number inside the DM flow before delivering your link. All captured data is exportable as CSV, perfect for building your D2C mailing list or WhatsApp broadcast list.
When someone comments on your reel, SlideDM checks if they follow you. If they don't, it sends a DM saying "Follow me first and I'll send you the link." Once they follow, the link is delivered automatically. Creators using this feature see 2-3x more followers from viral reels.
If you're in India, SlideDM shows INR pricing and launches a recurring Razorpay subscription checkout using supported cards. Outside India, SlideDM shows USD pricing and launches Stripe checkout.
Under 2 seconds from the moment someone comments. This is limited by Instagram's API, not us. The difference is what happens at scale: SlideDM's queuing and rate-limiting keeps you safe while others might hit the 200/hr wall and stop.
Yes. Cancel anytime from your dashboard and your subscription stays active until the end of the current billing period. No hidden fees or lock-in.